We do have all the protocols established by the Ministry of Health (SESA) and the Federal Commission for Prevention against Sanitary Risks (COFEPRIS) in all our areas.

All our personnel were duly trained and evaluated to strictly and diligently follow the sanitary measures required by the aforementioned institutions, step by step. To safeguard the well-being, respect and healthy coexistence of each of us as individuals, work team and our visitors so that they have fun and spend memorable moments of relaxation.

According to the WARNINGS indicated by our government authorities, the capacity of our catamaran will be restricted to a much lower percentage of its total capacity.

• The appointment at the Caribbean Caranaval Pier is at 09:15 a.m.
• Here you will be given all the indications by our staff regarding the sanitary measures taken, allowed and strictly established.
• Presenting yourself with a mouth guard is mandatory
• Prior to the approach, they will be provided with antibacterial gel, as well as, they will be sanitized in the process.
• Our staff will handle all utensils properly equipped with masks, mouth covers, gloves for baristas and cooks.
• In the Aquatic Park when disembarking and accessing the facilities, the use of mouth covers is mandatory, antibacterial and sanitizing gel will be provided again.

Please, confidently approach our hosts to inform them, they will tell you what procedure to follow and adopt for your peace of mind. We are ready to help you.

Changes of dates of the activity without penalty.

Cancellation of the package and activities without penalty 100% refundable.

Yes, by buying in advance you guarantee the best available price according to the current promotion, in addition, your space and place are insured.

Yes, we suggest buying it online at www.AquaticFunDayPark.com as long as we have the availability of spaces for the day of your visit.

Changes and cancellations may be made without penalty 2 days before the date chosen to carry out the activity.

Changes and cancellations 1 day before the date chosen to carry out the activity, 100% penalty will apply.

Any change of date is subject to space, availability and/or rate change.

Any change and cancellation must be made by the owner who made the purchase.

To make any changes, it is necessary to send the confirmation code of your reservation or puchase and the new date of your visit, as well as, if the client contracts the package with transportation service included.

All changes and cancellations must be made by the owner who made the purchase.

To make any changes, it is necessary to send the confirmation code of your reservation or purchase and the new date of your visit, as well as, if the client contracts the package with transportation service included and the client has changed hotel, location and / or or address to the one originally entered, the client must provide the new hotel, location and / or address where we will pick them up; to the email info@aquaticfundaypark.com

Once the change is made, we will send you a link to your email that will allow you to reprint your ticket and / or have the electronic ticket updated.

For any clarification, doubt or additional information, please contact our reservations office by phone: +52 (998) 123.7310.

The staff may request additional information in order to authenticate and validate the customer who owns the purchase, for your safety and trust.

Any client who does not appear at the Caribbean Carnaval pier on the date and time marked on their ticket (physical or electronic) will be considered No Show, will have a 100% penalty.

The refund will be made according to the payment method chosen when making the purchase, as well as the corresponding amount to be reimbursed in accordance with the previously established changes, cancellation, penalty and no-show policies.

If your payment was made by credit card, the refund will be reflected in your account in an estimated period of 7 to 15 business days, this will depend on the times of your banking financial institution.

If your payment was made via deposit and / or wire transfer, we will require the information requested below:

Cardholder name
Bank
Account Number
Account Wire Transfer
ABA/Swift

Once the previous information is received, the refund will be reflected in your account in an estimated period of 2 to 4 business days.

Regarding packages (AFDP) and/or transportation services included

Changes and cancellations may be made without penalty 2 days before the date chosen to carry out the activity.

Changes and cancellations 1 day before the date chosen to carry out the activity, 100% penalty will apply.

Any change of date is subject to space, availability and/or rate change.

Any change and cancellation must be made by the owner who made the purchase.

To make any changes, it is necessary to send the confirmation code of your reservation or puchase and the new date of your visit, as well as, if the client contracts the package with transportation service included.

All changes and cancellations must be made by the owner who made the purchase.

To make any changes, it is necessary to send the confirmation code of your reservation or purchase and the new date of your visit, as well as, if the client contracts the package with transportation service included and the client has changed hotel, location and / or or address to the one originally entered, the client must provide the new hotel, location and / or address where we will pick them up; to the email info@aquaticfundaypark.com

Once the change is made, we will send you a link to your email that will allow you to reprint your ticket and / or have the electronic ticket updated.

For any clarification, doubt or additional information, please contact our reservations office by phone: +52 (998) 123.7310.

The staff may request additional information in order to authenticate and validate the customer who owns the purchase, for your safety and trust.

Any client who does not appear at the Caribbean Carnaval pier on the date and time marked on their ticket (physical or electronic) will be considered No Show, will have a 100% penalty.

In the event that the client does not show up on the day, place and time selected when purchasing, it will be considered as No Show and Non-refundable.

The client will be able to schedule their package for an upcoming date within a period of 6 months, starting from the day of the No show.

The client must contact our reservation center and / or send an email to info@aquaticfundaypark.com to notify the new date of their visit.

Once the 6 months of grace have elapsed, the No Show and / or the ticket (physical or electronic) corresponding to this activity will be given up.

Regarding services with transportation included

In the event that the client does not show up on the day, place and time mentioned for his pick up, previously informed when buying, it will be considered as No Show and Non-refundable.

The transportation service will do everything possible to contact the client at the location previously provided in order to provide the service. This extension will be a maximum of ten minutes as a courtesy is not mandatory. The transportation service will be declared as provided to the client, it will be considered as No Show and Non- refundable.

In the event that the client requires transportation again for the type of package contracted, he must pay the price established for the date of his visit, either shared or private.

The client must contact our reservation center and / or send an email to info@aquaticfundaypark.com to request the new transportation service, the date of their visit and make the corresponding payment.

The snorkeling equipment (life jacket, snorkel, mask and fins) is already included in the PREMIUM and PLATINUM package.

If you purchased the PLUS package and want to take the snorkeling excursion to the Manchones reef, please feel free to contact our staff to buy it on board the catamaran or in the water park.

The nautical regulations indicate the minimum authorized age is 10 years old.

Regarding the Snorkel

The minor must know how to swim and be accompanied by an adult, who will have to sign the responsive that delimits responsabilities to the company, indicating the name, age and physical conditions of the child.

Regarding Diving

The minor must know how to swim, be able to support the weight of the oxygen tank without any difficulty and be accompanied by an adult, who will have to sign the responsive statement that disclaims the responsibility of the company, indicating the name, age and physical condition of the child. The Master Diver is the highest authority and who will determine if the minor is fit or not to dive.

When the weather is bad, the highest authority is the Harbor Master to determine the NOTICE of the closure of ports and maritime operations. In this case you can change or cancel your visit.

In any other case

If the client does not show up on the day, place and time selected when purchasing, it will be considered as No Show and Non-refundable.

The client may reschedule his activity in subsequent days without charge, within a period of 6 months, from the day of the No show.

The client must contact our reservation center to notify the new date of his visit.

Once the 6 months of grace have elapsed, the No Show and / or the ticket (physical or electronic) corresponding to this activity will be given up.

Yes, much of the water park is wheelchair accessible. If you purchased a Package or Entry Only and you have a wheelchair, to provide you with a better service please follow the following steps:

During purchase

If you buy online, please inform us in the comments field that you are traveling with a passenger in a wheelchair. If you buy with any of our commercial partners, ask them to notify us when they make your reservation.

After purchase

Please feel free to contact us at info@aquaticfundaypark.com, call us at +52 998.123.7310 or write to this number via whatsapp.

The additional activities are the following: Golf Cart Tour, Glass Bottom Boat, Snorkeling Excursion, Diving and / or Visit to the Turtle Farm.

During the purchase

You can reserve them from the website https://www.AquaticFunDayPark.com, awhen making your reservation the different packages mentioned below will be displayed:

PLATINUM https://www.aquaticfundaypark.com/nuestros-paquetes/platinum-isla-mujeres

PREMIUM https://www.aquaticfundaypark.com/nuestros-paquetes/premium-isla-mujeres

PLUS https://www.aquaticfundaypark.com/nuestros-paquetes/plus-isla-mujeres

BUCEO https://www.aquaticfundaypark.com/nuestros-paquetes/buceo-isla-mujeres

After purchase

Before leaving on a trip or If you are already at the destination and want to guarantee your additional activity that you want to carry out, please contact us at +52 998.123.7310 or write to this same number via whatsapp or send us an email to info@aquaticfundaypark.com.It is essential to have your confirmation number on hand.

On the same day of the tour when you arrive at the ticket office, ask our hosts who would kindly assist you and tell you how to make the best use of your time.