Terms and Conditions

It is important that you read the terms and contidions carefully before making your reservation.

By entering the website you acknowledge and accept the following terms and conditions. If you do not agree with this terms and conditions, do not use this website.

The tour or activity Aquatic FunDay Park, has designated as a meeting point the pier of the Caribbean Carnaval, located on Kukulcan Boulevard km 6.5, hotel zone in Cancun, Quintana Roo, Mexico, where you will embark and transport to Isla Mujeres to the Beach Club and Restaurant “El Pescador”.

Aquatic FunDay Park reserves the rigth to use all photographic and film material, strictly for marketing purposes in our social networks and advertising media.

Aquatic FunDay Park does not close its doors, unless, Port Authority issues a warning of total closure of activities of vessels.

Aquatic FunDay Park operates Wednesday, Friday and Sunday from 09:00 a.m. at 17:00 p.m. hours.

Aquatic FunDay Park reserves the right to offer and sell other services or products that are not included in your purchased package.

Aquatic Funday Park includes in all its packages (Plus, Premium and Platinum) the federal maritime tax per person from 6 years of age and older, when making the online purchase only.

Aquatic FunDay Park request to register at the Caribbean Carnaval pier counter, to present a valid oficial ID (Driver´s License, Passport or other oficial one).

Aquatic FunDay Park fot its transportation services, subcontracts a specialized and profesional Company, which complies with all regulations of the Ministery of Communications and Transportation (SCT).

Payment Policies

All reservations requires full payment at the end of the purchase.

The total payment guarantees the rate and availability on the date booked by the client.

If the total payment of your purchase was made by credit or debit card, the charge will appear on your bank statement with the corporate or descriptive name called: Servicios Digitales y Empresariales del Caribe S.A. de C.V.

Aquatic FunDay Park, will display various payment options so that the customer chooses the one of his convinience for his purchase.

Aquatic FunDay Park will charge any bank transaction with credit or debit card in national currency (Mexican pesos MXN), the Exchange rate for any foreign currency will depend on your contracted banking institution.

Changes, cancellation and penalty policies

Regarding packages (AFDP) and transportation services included

Changes and cancellations may be made without penalty 2 days before the date chosen to carry out the activity.

Changes and cancellations 1 day before the date chosen to carry out the activity, 100% penalty will apply.

Any change of date is subject to space, availability and/or rate change.

Any change and cancellation must be made by the owner who made the purchase.

To make any changes, it is necessary to send the confirmation code of your reservation or puchase and the new date of your visit, as well as, if the client contracts the package with transportation service included.

All changes and cancellations must be made by the owner who made the purchase.

To make any changes, it is necessary to send the confirmation code of your reservation or purchase and the new date of your visit, as well as, if the client contracts the package with transportation service included and the client has changed hotel, location and / or or address to the one originally entered, the client must provide the new hotel, location and / or address where we will pick them up; to the email reservas@caribbeancarnaval.com

Once the change is made, we will send you a link to your email that will allow you to reprint your ticket and / or have the electronic ticket updated.

For any clarification, doubt or additional information, please contact our reservations office by phone: +52 (998) 123.7310.

The staff may request additional information in order to authenticate and validate the customer who owns the purchase, for your safety and trust.

Any client who does not appear at the Caribbean Carnaval pier on the date and time marked on their ticket (physical or electronic) will be considered No Show, will have a 100% penalty.

No Show Policy

Regarding Packages (AFDP}

In the event that the client does not show up on the day, place and time selected when purchasing, it will be considered as No Show and Non-refundable.

The client will be able to schedule his package for an upcoming date within a period of 6 months, from the day of the No show.

The client must contact our reservation center and / or send email to reservas@caribbeancarnaval.com to notify the new date of their visit.

Once the 6 months of grace have elapsed, the No Show and / or the ticket (physical or electronic) corresponding to this activity will be given up.

Regarding services with transportation included

In the event that the client does not show up on the day, place and time mentioned for their pick up informed when buying, it will be considered as No Show and Non-refundable.

The transportation service will do everything possible to contact the client at the location previously provided in order to provide the service. This extension will be a maximum of ten minutes as a courtesy, it is not mandatory.

The transportation service will be declared as provided to the client, it will be considered as No Show and Non-refundable.

In the event that the client requires transportation again for the type of package contracted, he must pay the price established for the date of his visit, either shared or private.

The client must contact our reservation center and / or send an email to reservas@caribbeancarnaval.com to request the new transportation service, the date of their visit and make the corresponding payment.

Refund Policy

The refund will be made in accordance with the payment method chosen when making the purchase, as well as the corresponding amount to be reimbursed, in accordance with change policies, cancellations, penalties, no shows and bank fee for credit card swipe or debit previously established.

If your payment was made by credit card, the refund will be reflected in your account in an estimated period of 7 to 15 business days, this will depend on the timing of your banking financial institution.

If your payment was made via deposit and / or Wire transfer, we will require the information requested below: Cardholder name, Bank name, Wire Account and SWIFT or ABA.

Once the previous information is received, the refund will be reflected in your account in an estimated period of 15 to 21 business days.

Restrictions on ages, height and / or weight

Children under 10 years old, will not be able to do snorkeling, diving and cycling activities.

Juniors from 14 years old can do kayaking, always under the supervision and authorization of an adult.

Juniors from 12 to 17 years old will be able to do snorkeling and bicycle activities, always under the supervision and authorization of an adult.

In the case of minors, to carry out the bicycle activity, they must have a minimum height of 1.40 meters and due control of the bicycle, which is subject to the authorization of the Guide responsible for the tour

Policies of ages and prices

Infants from 0 to 5 years old do not pay admission or federal maritime tax

Price of Minor, from 6 to 11 years.

Price of Junior, from 12 to 17 years old.

Price for Senior Adult, 60 or over

Price of Adult, from 18 to 59 years old.

Additional Services and Activities

Aquatic FunDay Park will offer and sell additional services and / or products at the "El Pescador" Beach Club and Restaurant such as: Diving, ATVs, Golf Carts, Turtle Farm, Glass Bottom Boat, Interactive Slide, Relaxing Massage, Deep Massage, Souvenirs and / or Snorkeling.

These services and / or products, according to the type of package (Plus, Premium or Platinum) contracted, could be included (please read the description carefully, referring to what each package includes) or if you purchased them individually at the end of your purchase will be guaranteed.

These services and / or products will be displayed during the purchase process and may be added or ignored at the end of your purchase.

The services and / or products have scheduled and established hours for their operation, this information can be found in the description of each activity or ask our staff.

Safety

It is the confidence and peace of mind that Aquatic FunDay Park provides its customers when shopping online, provided by high security standards by ensuring the integrity of your information that we process. We do not share the client database with other institutions.

Permanent

All transactions are processed directly on our servers, redundantly with an up-time of 99.999%.

Encrypted

Every bit of information is encrypted with SSL to ensure the integrity of all data and transactions.

Protected

The processes are endorsed by various certifications and audits to ensure that the information is kept secure and encrypted.

PCI-DSS Compliant

Our security standards cover all the compliance requirements of the PCI-DSS certificate for the processing of cards and storage of sensitive data.

Secure Integrations

By processing all transactions from our certified servers, our client integrations inherit the robust security shield for card processing and handling of sensitive data.

Card Token

Each processed card is automatically encrypted on our servers and converted into a unique alphanumeric token that will be necessary to access sensitive card data and process future charges.